Businesses only get two chances to make a first impression — your call handling and your website. Cloud10 makes both of them answer instantly, in your brand's voice, day or night.
Trusted by restaurants, healthcare, insurance & manufacturers across Central New York
Six services that replace the press-1 phone menu, the busy signal, and the contact form nobody fills out.
It's time to retire the press-1 phone menu. A custom AI voice agent answers in your brand's voice, understands what the caller actually wants, and resolves or routes the call in seconds — day or night. Built-in analytics and call summaries track sentiment and missed opportunity.
Hold time is your opportunity to educate every caller about services, locations and specials. Enter your URL and AI writes brand-specific content. Choose your voices and musical style — refreshed for seasonal promos in minutes.
Listen to a live streamYour website is your sales counter to the world. An AI assistant answers questions on products, hours and pricing, qualifies leads, books appointments — and hands off to your team live when a human is needed.
Say goodbye to the busy signal forever. Customizable never-busy queues built for restaurants and call centers, with a Manager's Wallboard for real-time monitoring of calls, agent stats, average wait time and SLA percentage.
Professional, flexible, expandable and secure. The Wildix platform delivers cloud-based phone service with a powerful collaboration suite — a secure, flexible environment for remote workforce and office staff alike.
Small office startup or solopreneur? Impress every caller with a Simple Answer auto-attendant and professional voicemail. Connect callers straight to your mobile or any number. No phone system, no hardware, no porting required.
After hours, mid-rush, or on hold — your AI voice agent picks up on the first ring. It understands intent, answers from your own content, and books, resolves or routes. Every call comes back as a summary with sentiment scoring.
Cloud10 has been a Wildix partner since 2018 and holds Gold Partner status. Every technician is Wildix field-service certified.
Encrypted end to end with no session border controller, no VPN and no extra firewall hardware to buy or maintain.
Call recording and voicemail transcription that meets GDPR and HIPAA obligations out of the box.
Connect multiple offices, remote workers and mobile staff on one reliable, expandable hosted platform.
Add seats, sites and features from the portal. No forklift upgrades, no rip-and-replace, no phone number churn.
Cloud10 / Messenger has served the Central New York business community for over 30 years. In 2018 we partnered with Wildix; in 2020 we rebranded from Messenger Communications to Cloud10 to reflect where business communication was heading.
Cloud10 partners with its customers to provide a customized, simple and secure UC solution, specifically designed to help them enhance call handling and workflow efficiency — to increase profitability and reach their business goals.
— Our mission, unchanged since day one
Contact us for a free analysis of your company's goals and objectives, so we can build a system that elevates your business and automates your success.
